Privacy Policy

1. Introduction

Silverledge ("we", "us", "our") operates from 91/12 Charoen Prathet Road, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100, Thailand. We provide retirement document organisation sessions, household filing kits, and community information talks.

This Privacy Policy describes how we collect, use, and protect personal data provided to us through this website and in the course of our services. We process data in line with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable to European residents, the General Data Protection Regulation (GDPR).

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect only what is necessary to provide our services and respond to enquiries:

• Contact data: name, email address, phone number (when provided via our enquiry form)
• Communication records: emails and messages exchanged with our team
• Usage data: anonymised data on page visits via analytics cookies (if consent is given)
• Cookie preferences: stored locally in your browser via localStorage

We do not collect sensitive personal data, financial records, or copies of your documents. During sessions, we work with your papers in your presence — no documents are scanned, photographed, or retained by Silverledge.

3. How We Use Your Data

• To respond to enquiries submitted through the contact form
• To schedule and confirm session bookings and kit deliveries
• To send service-related communications (never unsolicited marketing)
• To understand general website usage and improve our content (analytics, with consent only)

Legal basis (PDPA / GDPR): Consent (for enquiry form submissions and optional analytics); performance of a contract (for confirmed bookings); legitimate interest (for responding to direct communications).

4. Data Retention

Enquiry form data is retained for up to 12 months from the date of first contact, unless a booking is made, in which case records are kept for up to 3 years for administrative purposes. You may request deletion at any time (see Section 7).

5. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing. Data may be shared with:

• Email hosting and communication service providers necessary for operating our inbox
• Website analytics providers (only if analytics cookies are accepted)
• Authorities if required by Thai law or court order

Any third-party processor is required to handle data under terms consistent with this policy.

6. Cookies

We use essential cookies to maintain basic site functionality and optional analytics cookies to understand how visitors use the site. You can accept or decline non-essential cookies using the banner displayed on your first visit. See our Cookie Policy for full details.

7. Your Rights

Under the PDPA (and GDPR where applicable), you have the following rights:

• Access: request a copy of personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of your data where there is no lawful reason to retain it
• Portability: receive your data in a commonly used electronic format
• Objection: object to processing based on legitimate interests
• Withdraw consent: withdraw any consent previously given at any time

To exercise any right, write to [email protected]. We will respond within 30 days. If you are dissatisfied, you may lodge a complaint with Thailand's Personal Data Protection Committee or, for EU residents, your national data protection authority.

8. Data Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. Our contact form is served over HTTPS. Internal access to contact records is limited to Silverledge team members who require it to respond to enquiries.

In the event of a data breach that is likely to affect your rights, we will notify you and relevant authorities as required by applicable law.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing any personal data with them.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from persons under 18. If we become aware that a minor has submitted data, we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top will change. Continued use of our site or services after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact

Data controller: Silverledge
91/12 Charoen Prathet Road, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100, Thailand
Email: [email protected]